This Privacy Policy explains how now32 collects, uses, stores, and protects the personal data of users of the now32 Platform. We are committed to handling your information responsibly, transparently, and in compliance with applicable data protection principles. Please read this document carefully before using the Platform.
All personal and financial data is protected by 256-bit SSL encryption. Sensitive account information is stored using industry-standard hashing and never held in plain text.
now32 does not sell, rent, or trade your personal data to any third party for commercial purposes. Data is shared only with licensed processors required to operate the Platform.
You have the right to access, correct, or request deletion of your personal data at any time. Requests are processed promptly — typically within 10 business days.
We use only essential, functional, and analytics cookies. You are informed of cookie use at your first visit. No advertising cookies or third-party tracking pixels are deployed.
Payment processing is handled exclusively by licensed third-party payment providers. now32 does not store full card numbers or banking credentials on its own servers.
We collect only the personal data necessary to operate your account, process transactions, and meet our licensing and compliance obligations. Nothing beyond what is needed.
now32 ("we", "us", "our") is the operator of the online sports betting and live casino platform accessible at https://now32.cam (the "Platform"). We are committed to protecting the privacy of all individuals who interact with the Platform, including registered users, prospective users, and visitors.
This Privacy Policy ("Policy") sets out the categories of personal data we collect, the lawful bases on which we process that data, the purposes for which it is used, the parties with whom it may be shared, and the rights available to you in respect of your personal data. This Policy applies to all personal data collected through your use of the Platform, including registration, account management, deposits and withdrawals, customer support interactions, and Platform browsing.
This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately.
The following definitions apply throughout this Privacy Policy:
When you register an account with now32, we collect the following:
In compliance with our international licensing obligations and anti-money laundering requirements, we collect and retain KYC documentation prior to processing withdrawals. This includes:
KYC documents are processed by a licensed third-party verification provider and are not stored on now32's own servers beyond the period required for compliance. Documents are handled with the highest level of security in accordance with applicable data protection standards.
We maintain records of all financial activity associated with your account, including:
now32 does not store full credit or debit card numbers, full bank account numbers, or full e-wallet login credentials. Payment data beyond reference identifiers is processed and retained exclusively by our licensed payment processing partners.
When you use the Platform, we automatically collect certain technical data, including:
When you contact our support team via live chat or email, we retain records of the interaction — including chat transcripts and email correspondence — for the purposes of quality assurance, dispute resolution, and staff training. These records are retained for a period consistent with our data retention schedule outlined in Section 7.
now32 collects personal data through the following channels:
The table below sets out the purposes for which now32 processes your personal data and the legal basis for each:
| Purpose of Processing | Data Category | Legal Basis |
|---|---|---|
| Account registration and management | Registration data | Performance of contract |
| Age and identity verification (KYC) | KYC data, registration data | Legal obligation; licensing requirement |
| Processing deposits and withdrawals | Transaction data, financial data | Performance of contract |
| Anti-money laundering compliance | KYC data, transaction data | Legal obligation |
| Fraud detection and prevention | Technical data, transaction data | Legitimate interest |
| Customer support and dispute resolution | Support data, account data | Performance of contract; legitimate interest |
| Platform analytics and improvement | Technical data, usage data | Legitimate interest |
| Responsible gambling programme | Account data, transaction data | Legal obligation; legitimate interest |
| Promotional communications (where opted in) | Contact data | Consent |
now32 does not process personal data for purposes incompatible with those stated above. Where processing is based on consent, you may withdraw your consent at any time by updating your Account settings or contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
now32 shares personal data with the following categories of licensed third-party data processors, each operating under a written data processing agreement and bound by confidentiality obligations:
now32 may disclose personal data to competent regulatory authorities, law enforcement agencies, or licensing bodies where required by applicable law, court order, or regulatory directive. In such cases, disclosures are limited to the minimum data necessary to satisfy the legal requirement.
now32 does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes under any circumstances. Any sharing of personal data is strictly limited to what is necessary for the operational and legal purposes described in this Policy.
now32 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and licensing obligations. The following retention schedule applies:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with now32's internal data destruction procedures. Where data cannot be immediately deleted due to ongoing legal proceedings or regulatory review, it will be restricted from active processing until deletion is permissible.
now32 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:
The now32 Platform uses cookies and similar tracking technologies to provide essential functionality, remember your preferences, and support Platform analytics. A cookie is a small text file placed on your device when you access the Platform. Cookies do not contain executable code and cannot access other files on your device.
| Category | Purpose | Retention |
|---|---|---|
| Required for the Platform to function — session management, login state, security tokens, and CSRF protection. Cannot be disabled. | Session / up to 30 days | |
| Remembers user preferences such as language settings, currency display, and notification preferences to improve your experience across sessions. | Up to 12 months | |
| Collects anonymised usage data — pages visited, session duration, navigation paths — to help now32 understand how the Platform is used and identify areas for improvement. No personally identifiable information is retained in analytics data. | Up to 13 months |
now32 does not deploy advertising cookies, retargeting pixels, or third-party tracking scripts for commercial advertising purposes. No cookies from external advertising networks are placed on your device through the now32 Platform.
You may control cookie settings through your browser's privacy settings. Disabling essential cookies will impair the functionality of the Platform and may prevent you from logging in or completing transactions. Disabling functional and analytics cookies will not affect your ability to use the Platform's core features but may result in a reduced browsing experience.
Subject to applicable data protection law, you have the following rights with respect to your personal data held by now32. To exercise any of these rights, please contact us via live chat or email at [email protected]. We will acknowledge your request within 5 business days and provide a substantive response within 10 business days, or within 30 days where the request is complex.
You have the right to request a copy of the personal data now32 holds about you, along with information on how it is being processed. Commonly known as a "Subject Access Request" (SAR).
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update most account details directly through your account profile.
You may request deletion of your personal data in certain circumstances — for example, where data is no longer necessary for the purpose it was collected. Erasure requests are subject to our legal retention obligations.
You have the right to object to processing of your personal data based on legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
Where processing is based on consent or performance of contract and carried out by automated means, you may request your personal data in a structured, commonly used, machine-readable format.
In certain circumstances, you may request that we restrict the processing of your personal data — for example, while the accuracy of data is contested — without requiring its deletion.
As an internationally licensed platform, now32 may process or store personal data in jurisdictions outside Malaysia. Where personal data is transferred internationally, we ensure that appropriate safeguards are in place to protect the data to a standard equivalent to that described in this Policy. Such safeguards include contractual obligations on data processors through data processing agreements incorporating standard contractual clauses or equivalent protections.
Data processed by our licensed payment partners — including Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, and DuitNow — is subject to those providers' own data protection policies and applicable Malaysian financial data regulations. now32 selects payment partners who maintain appropriate data security standards.
The now32 Platform is strictly restricted to individuals aged 21 years and above. now32 does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a minor — whether through false registration information or any other means — the associated account will be permanently closed, all data will be deleted in accordance with applicable law, and any funds held in the account will be handled in accordance with our regulatory obligations.
If you have reason to believe that a minor has registered an account on the now32 Platform, please contact us immediately at [email protected]. We take the protection of minors from online gambling harm extremely seriously and will act promptly on any such report. For players aged 21 and above only.
now32 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or licensing requirements. Material changes to this Policy will be communicated to registered users via the email address on file and/or by a prominent notice posted on the Platform, at least 7 days before the changes take effect.
The "Last Updated" date at the top of this Policy reflects the most recent revision. Continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Policy. It is your responsibility to review this Policy periodically. Previous versions are available upon written request to [email protected].
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the now32 Data Protection team using the following channels:
When submitting a data rights request by email, please include: (a) the nature of your request (access, rectification, erasure, etc.); (b) your registered email address or username; and (c) a brief description of the specific data or processing activity your request relates to. We may request identity verification before processing the request.
now32 is built on transparency. Your personal data is protected, your rights are respected, and our team is available 24/7 to answer any privacy-related questions. Have concerns? Visit our FAQ or head to the homepage. For players aged 21 and above only.
For players aged 21 and above only. Play responsibly. Online gambling may be restricted in your jurisdiction — please check local laws before participating.